Refund Policy

All orders are sold by our reseller Polar (polar.sh), the Merchant of Record. To ask for a refund, email [email protected] from the address on your account, or use Support in your dashboard. We review the request and Polar sends the money back to the card or account you paid with, usually within 5 to 10 business days. Taxes charged on the order are refunded with it.

If you are not happy with a new Pro or Investor plan, ask within 14 days of your first payment for that plan and we refund it in full. This applies once per customer for each plan, and covers monthly and yearly plans and monthly add-ons such as the Monitor Pack.

Credit packs do not expire. A pack can be refunded in full within 14 days of purchase if none of its credits have been used. Once any credits from a pack are used, that pack is not refundable. Monthly included credits have no cash value.

We always refund duplicate charges and charges made in error. If the Service has a major outage that stops you using a paid feature for a long time, contact us and we will credit or refund you fairly for the time lost.

We do not refund accounts closed for breaking our Terms of Service, for example for abuse, fraud or extra accounts made to get around limits. Please contact us before opening a dispute with your bank: an open dispute may pause the account while it is reviewed, and we can usually solve the problem faster ourselves.

This policy does not take away any refund or cancellation rights you have under the consumer law of your country. By starting to use a paid plan right after purchase, you ask us to provide it at once; where the law allows, this ends the general right to cancel, but the 14-day refunds above still apply.

Questions about a charge or a refund? Email [email protected].